Price: $100/month

Monitor Online Mentions and Reviews: Regularly check what is being said about your brand online. Set up Google Alerts for your brand name and related keywords. Monitor platforms and online review sites to stay updated on customer feedback​​​​.

Engage Proactively on Social Media: Actively engage with your followers on social media. Respond to comments, messages, and mentions to show your involvement and interest in what your customers have to say. This helps in building strong relationships with your audience​​.

Respond to Reviews Professionally: Whether reviews are positive or negative, respond to them promptly and professionally. Thank customers for positive feedback and address concerns raised in negative reviews. This demonstrates your commitment to customer satisfaction​​​​.

Encourage Positive Reviews: Actively encourage satisfied customers to leave positive reviews on platforms like Google My Business, Yelp, or industry-specific review sites. Positive reviews can help counterbalance any negative reviews and improve your overall online reputation​​.

Leverage Digital PR: Use digital PR strategies to increase your brand awareness. This includes search engine optimization, content marketing, and social media engagement. Digital PR helps in reaching a broader and more relevant audience​​.

Create High-Quality Content: Produce relevant and high-quality content to establish your brand as an authority in your industry. This positively impacts your online reputation and attracts more customers to your website​​.

Manage Negative Feedback Constructively: When dealing with negative feedback, respond professionally without being combative or defensive. Identify legitimate shortcomings mentioned in reviews and develop a plan to improve your services or products​​.

Build and Maintain Trust: Focus on building trust and credibility by being transparent in all communications. Admit mistakes and inform customers about solutions. Consistently delivering exceptional service and value helps in gradually improving the perception of your brand​​​​.

Monitor for Potential Reputation Threats: Keep a close eye on what's being said about your company and brand online. Monitor for any news or developments that could impact your reputation and address potential issues proactively​​.